Delivery

We are currently experiencing a higher amount of orders and enquiries than usual.

Please refrain from contacting us in regards to your delivery, we will contact you to confirm the delivery date. Smaller items are being dispatched by courier within the usual 48HR time frame. The courier will usually contact the customer directly to confirm when they expect to deliver.

We deliver throughout the UK and aim to get your order to you within 14 days of purchase. In busy, peak times, with a high volume of orders the lead time may be extend to 21 days with certain products.

Please bear in mind, our products are of the highest quality, with the majority being imported from overseas and many items delivered fully assembled, therefore sometimes it takes us a little longer than mainstream retailers to deliver the quality product you deserve and expect.

Please note, delivery access is down to your discretion and if you request us to go above and beyond we accept no blame if damage to property is done in due course. And therefore you undertake delivery of the furniture at your own risk.

Please Note: some deliveries are by third party couriers that use pallets. Many of these couriers do not take the pallet away with them meaning it is your responsibility to dispose of it. Many third party couriers also only deliver to your door meaning it is your responsibility to place the item in its desired location.

Before placing your order, please check dimensions of internal and external access points including doors, corridors, stairs, etc particularly if you are ordering larger items of furniture.

The majority of deliveries are made between 07:00hrs – 18:00hrs Monday to Friday (excluding Bank Holidays).

If you cannot accept the first available slot, then you'll be offered two alternatives on later dates.

Please ensure there is someone at the property to receive the goods, as they will have to be signed for.

Please ensure all access points are clear of obstacles. Self-assembly items will remain in their boxes.

We offer FREE delivery to most of Mainland England and Wales, on purchases over £100.*

Purchases under £100 will incur a delivery charge of £7.99 unless you are located in one of the Postcode Exclusion Zones below.

POSTCODE EXCLUSIONS:

Due to the large variation in the costs we incur for delivering to certain Post Codes across the British Isles we identify the following post codes as Exclusion Zones to the Free Delivery Option currently advertised.

CENTRAL SCOTLAND*: (Specific Postcodes: KA, ML, EH, KY, PA, PH, DD, AB, G1, G2, G3, G4, G5, G6, G7, G8, G9).

MAINLAND SCOTLAND*: (inc. Stirling, Fife, Argyll & Bute, Angus, Perth & Kinross, Aberdeenshire), (Specific Postcodes: AB, DD, PH, PA, KY, FK).

SCOTTISH HIGHLANDS*: (inc. Isle Of Skye & Orkney Islands.) (Specific Postcodes: IV, KW).

SCOTTISH ISLANDS*: (Shetland Islands), (Specific Postcode: ZE).

SCOTTISH ISLANDS*: (Outer Hebrides), (Specific Postcodes: HS).

SCOTTISH BORDERS*: (Specific Postcodes: TD, DG).

CHANNEL ISLANDS*: (Guernsey and Jersey.) (Specific Postcodes: GY, JE).

ISLE OF WIGHT*: (Specific Postcode: PO3, PO4).

ISLE OF MAN:* (Specific Postcode: IM).

NORTHERN IRELAND*: (Specific Postcodes: BT).

*If you live in one of the postcodes above you will be charged a £7.99 delivery charge for orders under £100 and a £49.99 delivery charge for orders over £100.

(PLEASE NOTE: Some products and postcodes may require additional quoted costs).

Please remember we are a genuine supplier of the highest quality indoor and outdoor furniture and we specialise in ecologically-sourced materials from around the world - sometimes it may take us a bit longer to deliver the quality product you expect.

IF YOU HAVE ANY QUERIES AT ALL PLEASE CALL US ON 01564 793652.

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Delivery

POSTCODE EXCLUSIONS:

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